Store news – All orders to Italy now by registered mail only

The last month we had several packages to Italy claimed to be lost. We don’t know for sure if they were really lost/stolen by the mail service or if the people who ordered it were frauds who lied about it not being delivered. Some contents in the correspondance with the people who ordered points at them being frauds is the most likely scenario. 

Our shopping system have a list of ”safe countries”  who let the customers who live in those choose if he/she wants the package to be sent by registered mail (with full insurance and a tracking number) or if they prefer the cheaper regular mail. This system is based on selling to fans who take responsibility if they choose to take the risk with a cheaper, but less safe delivery. It’s usually not an issue as we have maybe one package per year lost to those countries. 

Recently we had a number of orders from Italy where the customer made an order and sent a mail a week after and ask for a tracking numbers that they know don’t exist for regular shipments and then for a refund, claiming the package never arrived. It’s clear from our system that they have choosen regular mail and that it’s their own responsability after the packages has been put in the mail, but they take advantage of the PayPal policy that always judge in favor of the customer if there is a dispute and the store can’t show a tracking number. So with a system where shipments without tracking number is allowed, it’s always possible for someone to lie and tell PayPal they didn’t receive anything and have their money refunded no matter what the seller say.  Or if the package really was lost and they regret choosing the cheaper shipping alternative, they can make a dispute and let Therion Store take the hit for it instead. We had to refund hundreds of euro the last few days for goods that we packed and shipped correctly. 

No matter if the packages were stolen or if the orders where intended to be frauds in the first place, it’s still an abuse of our shopping system and we have no other choice than removing Italy from the list of ”safe countries” (after over 10 years!). This means all orders automatically are shipped with the more expensive registered mail from now on. We are very sorry for the extra expense this will cause for all our customers in Italy. Let’s hope the abusers think it is worth it that all customers in Italy now have an additional 8 euro on each order for the sake of them being dishonest.

Best regards,

Mina
Store manager